Should I Buy My New Copier From an Office Supply Superstore Or Not?

It depends. You have a few options, but, first you have5.Once you find a model you are interested in at the
to figure a few things out.office supply store, ask what the price is for the toner
The last time you visited one of the office supplycartridge. Ask what the toner yield is and what the fill
superstores like Staples, Office Max, or Office Depot,ratio is for that toner yield. Ask if the drum cartridge is
I'm sure you saw row after row of desktop units thata separate unit and if so, what is the drum yield on that
copy, print, scan and/or fax. When I was an Accountpart. Use this information to figure out what is your
Executive and Sales Manager at a leading copiercost per copy/print for this model. The equation is:
manufacturer, I spent a lot of my time fielding questionstoner cost/toner yield + drum cost/drum yield= total
from small business owners asking if they reallyconsumable costs. The fill ratio is an important detail to
needed to go to a big copier company to purchase aask about.
new copier. As I told them, here are a few things youUsually, these figures are quoted on an industry wide
should consider:standard of a 6% fill ratio. This means you take a
1. What is your total monthly copy and/or print volume?blank piece of paper and transfer toner ink to only 6%
If you don't know the answer to this question, go andof the page. Effectively, this is the equivalent of a two
pull your invoices for your last paper purchase.sentence letter. How often do you copy or print a
Estimate what percentage of paper was used forpage with much more ink on the page? I would
which function. For instance: 60% used for print jobs,imagine the answer is....a lot. You must account for this
30% for copy jobs and 10% for faxing. You bought 10disparity by assuming the toner yield will truly only be
reams of paper at 500 sheets of paper per ream.about 25% of what was quoted to you. Compare this
You used it all up within a two-month time frame.figure to the quote you receive from the copy
Therefore, you copy and print approximately 2,000manufacturer. Usually, you will pay much more for an
images per month (90% of 5,000 sheets=4,000equivalent copier purchased from a copy
2months, scans don't use up paper). If your volume ismanufacturer, but, the cost to operate is often much
well below 1,000 per month, your needs are probablyless because the toner costs are much cheaper. It is
best served by the office supply superstore. But, readwell worth your time to make these comparisons to
on...make sure you are getting the most bang for your
2. Do you make any color prints or color copies? If so,buck.
how important is image quality to you? Generally6. Do you want to be able to call a service technician
speaking, the image quality on the desktop units is fairlyand have him come straight to your office to repair
basic and not conducive to the creation of impressivethe system? Usually an office supply superstore
marketing materials or photo quality printing. The "bigrequires you to bring the system into the store for
boys" do a better job at this.repairs or even ship it back to the manufacturer
3. Are you outsourcing any copy or print volume (blackyourself, if there are any problems. Make no mistake
white and color)? If so, have you considered bringingabout it, the system will need repairs.
those jobs in-house? Oftentimes, it is cheaper to do7. Do you want the option of leasing the equipment
these kinds of jobs on your own system, but, thisthrough a capital lease? There are many tax
increased volume should be computed into the finaladvantages as well as cash flow considerations in
monthly volume for your new copy system.favor of leasing. A manufacturer of multifunctional
4. Is your volume fairly even throughout the year or dodevices can provide you with many leasing options
you have wide ranging spikes in volume during certainthat an office supply superstore cannot.
times of the year? For example, an accountant mightYou have a lot to consider before you acquire the
see volume quadruple during tax time and would wantmultifunctional device that keeps your business running
to select a system that is able to withstand this levellike clockwork.
of seasonal wear and tear.