| Peter Drucker once said: "The single most important | | | | (e.g. tissue papers and isopropyl alcohol) should be |
| thing to remember about any enterprise is that there | | | | immediately within your day in and day out. Why is this |
| are no results inside its walls. The result of a business | | | | so? |
| is a satisfied customer." This saying is the reason why | | | | Imagine an employee pouring out her emotions on you |
| companies strive to equip their personnel with several | | | | and bursting into tears. This scenario is not uncommon |
| customer service (CS) trainings and protocols. | | | | especially if you are a manager or are in the Human |
| But did you know that you can actually exercise | | | | Resource Department. Thus, to appease the |
| customer service in your own little ways? That even | | | | employee, you need to give her something that can |
| without a 4-day CS training, you can still make a | | | | "hide" those tears. It would be inconvenient if you hand |
| customer's experience with you happy? Placing small | | | | her your hanky or you mistakenly give her scrap |
| stuffs, such as a desk pad and a ballpen, on your table | | | | paper! Thus, the need for some personal care items |
| actually does spell customer service with a capital C! | | | | near your desk! |
| Desk Accessories | | | | A Welcoming Smile |
| Regardless of your position title or rank in the | | | | Always remember that customer service comes from |
| organization, it's important to make your desk | | | | you, and not the items in your desk. As the line from |
| welcoming. Rather than filling your table with tons of | | | | the Optimist Creed goes, "give every living creature |
| picture frames, why don't you display useful little things | | | | you meet a smile." Do so. Otherwise, all those cute, |
| instead? | | | | elegant and uniquely-styled items in your desk would |
| Have a pen and memo pad (or sheets of paper) | | | | mean nothing. Your leather desk pad, your scented |
| ready for your customer's use. Especially if you're | | | | memo pad or your 4-colored pen will not mean a thing. |
| constantly seeking and/or "giving out" your signature, a | | | | You see, there is so much about customer service. |
| desk pad will be very useful. Stick on's are also great | | | | The corporate items you see everyday, such as your |
| entries in your table and this is not just because they | | | | desk pad, your pen, your personalized memo pad, can |
| come in vibrant and pastel colors. Even your staplers, | | | | actually help you in carrying out this function. By making |
| tapes, pins and erasers will, one day, prove their worth | | | | your table spell out comfort, convenience and ease, |
| to you and your customers / visitors. | | | | you are making yourself a worthy advocate of |
| If you are always entertaining clients and visitors, then | | | | customer service. |
| keep your corporate cards on standby by having desk | | | | In short, just by the mere presence of your desk pad |
| business card holders in your table. It will surely make | | | | on your table, you are saying: how can I make your |
| the exchange of contact information more convenient. | | | | visit more convenient? These are truly words - er, |
| Personal Care Items | | | | thoughts - from a true-blue customer -service-oriented |
| No, this is not about shampoos or lotions; not even | | | | person! |
| about cottons. Small quantities of personal care items | | | | |