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Article #217: Purchasing Office Supplies - What You Don't Know Can Be Expensive

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For most companies, office supplies are The inexperienced buyer will often look
not considered a top priority. As a for lower prices through multiple
result, the thankless task is often catalogs or toggle through various
thrown upon an unsuspecting receptionist. websites in search of the best "deal".
Larger companies may have a purchasing Perhaps saving an extra .30 on a box of
agent but they too often lack the file folders can be construed as a small
motivation to properly analyze this vital victory by some, but it is incredibly
product category. inefficient. Often not calculated is the
Granted office supplies is a rather lost time and the expense in terms of
mundane topic, but is there a smarter way wages for such an absurd exercise. Still,
to buy them? With over 25,000 items, it it's hard to get a buyer excited about
is a huge industry. Over the last 15 office supplies and how they could be
years it has been dominated by the mega purchased more effectively.
national office supply companies. We all Here's what the typical office supply
know who they are as they spend an purchaser may not realize. Generally, a
enormous amount of money to market company's operating budget is comprised
themselves with jingles, commercials, and of almost 97% labor expenses, 2%
flyer's effectively making sure we don't furniture and computer hardware, and only
forget them...and why not? The industry 1% general office supplies. Although it
is valued at over $250 billion dollars. represents such a small fraction of the
At first, these behemoths dramatically overall budget, because it is so high
lowered prices in a successful effort to profile, office supplies are often the
eliminate many of the smaller "home first things attacked during cost cutting
grown" office supply companies. Most are efforts. Of course you need to make sure
now out of business. After the initial you're paying a fair price for the goods;
carnage, prices slowly began to rise and but, even more importantly is ensuring
the transition towards internet ordering that the procurement process is
began in earnest. In 2005, commercial efficient. Addressing the labor
office supply ordering via the internet associated with buying is in fact
was a mere 5%. By 2010, the number is addressing the 97% of the cost rather
projected to balloon to 40%. Soon after, than focusing only on the 1%.
commercial internet ordering will Another change to affect commercial
dominate, as the days of a salesperson office supply transactions is the
trekking through the office with a note proliferation of corporate credit cards.
pad and a box of donuts becomes obsolete. Companies of all sizes now understand the
From a strict economic stand point, the ease associated with credit cards, the
overall price reduction did benefit the labor associated with paying via this
consumer while forever altering what was method is significantly less, and if the
an old school business methodology. right card is utilized, the company can
Customers are now sufficiently spoiled to earn valuable points from the card
expect deliveries the next day. A issuer. It simply makes sense.
hospital has two days to deliver a So, if you are responsible for the
replacement heart in an ice chest, but in thankless task of ordering the supplies
the office supply world, the need to for your company, know that effective
deliver a tape dispenser the next day is buying is the result of efficient
all too real. This is now standard practices along with the actual cost of
practice. the product. You can have it all!






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